The University of Texas at Austin contracts with several national collection agencies to collect past due student loans and other unpaid debts.

Student Loans

If your federal loan exceeds six months past due, or your institutional loan exceeds three months past due and no payment agreement has been set up with the University, it will be placed with one of our collection agencies. A collection fee (30.00% for federal loans and 25.00% for institutional loans) of your past due balance will also be added to your loan. Interest and collection fees will continue to accrue monthly on federal and long-term loans and the loan will be accelerated making the full principal balance due.

You will be contacted directly by the collection agency. It is in your best interest to contact the agency as soon as possible to resolve the delinquency on your loan.

For additional information about your loan, please contact Federal Loans or Institutional Loans.

Financial Aid Adjustment Debts

If you have a portion of financial aid that disbursed and was later adjusted, a financial aid adjustment bill may be placed on your account. If this debt is not repaid in a timely manner, or arrangements are not made to set up a payment agreement for this debt, it will be placed with one of our collection agencies and a collection fee of 25.00% will be added.   

For additional information about a financial aid adjustment bill, please contact the Texas One Stop. 

Other University Debts

If you have other debts with The University of Texas at Austin that were sent for collection, please contact the billing department for that debt directly for more information.

Collection Agency Information

The collection agencies The University of Texas at Austin contracts with are listed below:

• Williams & Fudge
  (800) 849-9791
• National Credit Management
  (800) 627-2300
• Reliant Capital Solutions
  (866) 837-5096
• FH Cann & Associates
  (877) 750-9804