To support the UT community’s efforts to implement social distancing and remote work, eBITS is temporarily changing the process for submitting askUS Help Desk requests and signature processes. These requests and processes often require that forms be printed, signed, and scanned before being submitted to the askUS Help Desk; However, we recognize employees working remotely may not have access to a printer or scanner. To address this issue, eBITS is temporarily accepting emails instead of forms, where applicable, and waiving the signature requirement. Those making requests should include all of the necessary details to perform the request or service. Approvals can be added as an attachment or the approver can be copied on the submission email, so they can respond with their approval directly. Offices that use DocuSign may continue to do so.
Services and processes covered by this change: